PRIVACY POLICY

Privacy Policy

Effective Date: October 31, 2025

At Delusion Streetwear, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you shop with us.

INFORMATION WE COLLECT

Personal Information
When you place an order or interact with our website, we may collect the following information:

  • Full name
  • Delivery address
  • Contact number
  • Email address
  • Payment information (for bank transfers)

Automatically Collected Information
We may automatically collect certain technical information when you visit our website, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on our site
  • Referring website

HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

Order Fulfillment
To process and deliver your orders, communicate shipping updates, and provide customer support.

Communication
To send order confirmations, shipping notifications, and respond to your inquiries via email or WhatsApp.

Payment Processing
To verify bank transfer payments and process refunds when applicable.

Customer Service
To handle returns, exchanges, and resolve any issues with your order.

Marketing (With Your Consent)
To send promotional offers, new collection announcements, and exclusive deals. You can opt out of marketing communications at any time.

Website Improvement
To analyze website traffic, understand customer preferences, and enhance your shopping experience.

Legal Compliance
To comply with applicable laws, regulations, and legal obligations.

HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with:

Courier Services
We share your name, address, and contact number with TCS (Trax) to facilitate delivery of your orders.

Payment Processors
If applicable, payment information is shared with secure payment gateways and banks to process transactions.

Legal Authorities
We may disclose your information if required by law, court order, or to protect our rights and safety.

Service Providers
Trusted third-party service providers who assist us in operating our website, conducting business, and serving you, under strict confidentiality agreements.

DATA SECURITY

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

  • Secure data storage
  • Encrypted communication channels
  • Restricted access to personal information
  • Regular security assessments

However, please note that no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we will securely delete or anonymize it.

YOUR RIGHTS

You have the following rights regarding your personal information:

Access
You can request a copy of the personal information we hold about you.

Correction
You can request correction of any inaccurate or incomplete information.

Deletion
You can request deletion of your personal data, subject to legal and contractual obligations.

Opt-Out
You can opt out of receiving marketing communications at any time by contacting us or clicking the unsubscribe link in our emails.

To exercise any of these rights, please contact us at:
📧 streetweardelusion@gmail.com
📱 WhatsApp: 03355420666

COOKIES

Our website may use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our site. You can control cookie settings through your browser, but disabling cookies may affect website functionality.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

CHILDREN'S PRIVACY

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:

📧 Email: streetweardelusion@gmail.com
📱 WhatsApp: 03355420666
📍 Address: H#L2, Near Afzal Masjid, Block 14, Gulistan-e-Johar, Karachi, Pakistan

Your trust matters to us. At Delusion Streetwear, we're committed to protecting your privacy while delivering the luxury streetwear experience you deserve.