FAQS
Frequently Asked Questions
ORDERING & PAYMENT
What payment methods do you accept?
We offer two secure payment options: Cash on Delivery (COD) and Bank Transfer. For bank transfers, simply send the amount to the account details provided at checkout and share your payment screenshot via WhatsApp at 03355420666 or email at streetweardelusion@gmail.com. Your order will then be dispatched with zero COD charges.
How do I place an order?
Browse our collection, select your desired pieces, choose your size, and add them to cart. Proceed to checkout, fill in your delivery details, select your preferred payment method, and confirm your order. You'll receive an order confirmation shortly after.
Can I modify or cancel my order after placing it?
Please contact us immediately at streetweardelusion@gmail.com or WhatsApp 03355420666 if you need to modify or cancel your order. We'll do our best to accommodate your request before dispatch.
SHIPPING & DELIVERY
Where do you deliver?
We deliver across Pakistan through Trax, ensuring your streetwear reaches you safely, no matter where you are.
How long does delivery take?
Standard delivery takes 3-5 working days. During festivals, sales, or peak seasons, please allow 5-7 working days for delivery. We appreciate your patience during high-demand periods.
Do you offer international shipping?
Currently, we deliver exclusively within Pakistan. Stay tuned for international expansion.
How can I track my order?
Once your order is dispatched, you'll receive a tracking number via WhatsApp or email. You can track your package directly through the Trax website or app.
You can also track your parcel here!
RETURNS & EXCHANGES
What is your return and exchange policy?
We want you to love every piece you receive. If you're not satisfied with your purchase due to sizing issues, personal preference, or a faulty product, you can initiate a return or exchange within the specified timeframe by contacting us at streetweardelusion@gmail.com or WhatsApp 03355420666.
How do I return or exchange a product?
Contact us through email or WhatsApp to initiate the process. Ship the item back to our warehouse at: H#L2, Near Afzal Masjid, Block 14, Gulistan-e-Johar, Karachi. Once we receive and inspect the product, we'll process your exchange (shipped at zero COD) or issue a refund to your bank account.
Who pays for return shipping?
If the return is due to a faulty product, we cover all delivery charges. If the return is due to sizing issues or personal preference, the original delivery charges are non-refundable, and you'll be responsible for return shipping costs.
How long does the refund process take?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be transferred directly to your bank account.
PRODUCT & SIZING
How do I choose the right size?
Each product page includes a detailed size chart. We recommend measuring yourself and comparing your measurements with our guide. If you're between sizes or need assistance, reach out to us at streetweardelusion@gmail.com or WhatsApp 03355420666.
Are your products true to size?
Yes, our pieces are designed to fit true to size with a contemporary streetwear silhouette. Check individual product descriptions for specific fit details.
How do I care for my Delusion Streetwear pieces?
To maintain the quality and longevity of your garments, we recommend following the care instructions on the product label. Generally, wash in cold water, avoid harsh detergents, and air dry when possible.
CONTACT & SUPPORT
How can I get in touch with you?
We're here to help. Reach us at:
📧 Email: streetweardelusion@gmail.com
📱 WhatsApp: 03355420666
Do you have a physical store?
We currently operate online to bring you the best prices and exclusive drops. Our warehouse is located in Karachi.
How do I stay updated on new releases and drops?
Follow us on our social media channels and subscribe to our newsletter for exclusive access to new collections, restocks, and special offers.
Still have questions? We're just a message away. Contact us at streetweardelusion@gmail.com or WhatsApp 03355420666.